a. Send all site level complaints in email to the central complaints
email box, Complaints (firstname.lastname@example.org). Don't send complaints over IM or in PM windows. As
in #1 above, email gives us a paper trail. Also, the above email box is monitored
by several people, so we can decide who will be able to handle the complaint best
and most fairly.
b. Complaints must be specific and concrete. "This host used tactics and
language unbecoming of a room host" is a legitimate complaint. "Chatter
X won't play with me" is not a valid complaint.
c. Complaints must be accompanied with evidence. This means references
to specific incidents, specific times and dates, or copies of chat
logs that illustrate the complaint in question. No evidence means that your complaint
will be that much more difficult to assess.
d. Complaints about activity in other venues should be avoided.
We only have the power to deal with what happens on IMC, and we will not
investigate things that don't happen on IMC. If you are being harassed on
another site or service, we cannot deal with it here. If you are being harassed
in real life, call the police.